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Tuesday 7 August 2012

SEM 3 SMU

Spring 2012 

Master of Business Administration - Semester 3
MB 0050: “Research Methodology”
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. How is a research problem formulated?
2. What are the characteristics of good research design?
3. How case study method is useful to Business Research?
4. Distinguish between Schedules and questionnaires.
5. What are the contents of research reports?
6. Write short notes on the following:
    a. Median
    b. Standard Deviation


Spring 2012 

Master of Business Administration - Semester 3
MB 0050: “Research Methodology”
(4 credits)
(Book ID: B1206)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. What is the significance of research in social and business sciences?
2. What is the meaning of hypothesis? Discuss the types of hypothesis.
3. Explain the sampling process
4. Distinguish between Schedules and Questionnaires.
5. What are the problems encountered in the interview?
6. Write short notes on the following:
    a. Dispersion
    b. Mathematical averages


Spring 2012 

Master of Business Administration - Semester 3
MB 0051: “Legal Aspects of Business
(4 credits)
(Book ID: B1207)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
    1. “All agreements are not contracts, but all contracts are agreements”. Comment.
    2. What are the essentials of a contract of sale under the sale of Goods Act, 1930?
    3. Describe the main features of Consumer Protection Act 1986.
    4. What are the duties and powers of an ‘authorised person’ under FEMA, 1999?
    5. What do you mean by Memorandum of Association? What does it contain?
    6. Write a note on the following:
    a. Copy Right Act
    b. Pledge


Spring 2012 

Master of Business Administration - Semester 3
MB 0051: “Legal Aspects of Business
(4 credits)
(Book ID: B1207)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1) “Freedom to contract is a myth or an illusion”. Discuss
2) Distinguish between a contract of guarantee and a contract of indemnity.
3) What is Partnership? Briefly state special features of a partnership on the basis of which its existence can be determined under the Indian Partnership Act?
4) Distinguish between condition and warranty. State the circumstance under which a condition can be waived and treated as a warranty.
5) “A cheque is a bill of exchange drawn on a banker”. Comment.
6) Write short note on
a. Digital signature
b. Prospectus


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0010 – Manpower Planning and Resourcing - 4 Credits
(Book ID: B1228)
Assignment Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     What are the steps involved in manpower planning?
Q2.     Describe the different types of selection interviews.
Q3.     How does Human Resource Accounting help the organization in its effort for development of employees?
Q4.     Distinguish between internal and external sources of recruitment.
Q5.     Explain the different levels of talent engagement.
Q6.     Mr. Aravind works at K&D Company. Recently two fellow team members were shifted to another team and their work was handed over to him. This affected his performance and also left him dissatisfied. Finally, he forwarded his resignation letter to the HR Department. The HR Manager decided to conduct an exit interview with Mr. Aravind. What questions do you think that the HR manager would want to ask Mr.Aravind?


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0010 – Manpower Planning and Resourcing - 4 Credits
(Book ID: B1228)
Assignment Set- 2 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     Describe the major approaches of talent development.
Q2.     What are the benefits of manpower demand forecasting?
Q3.     Describe knowledge management.
Q4.     What are the major hindrances that one encounters while carrying out manpower planning?
Q5.     What benefits does an organization get out by setting up an academy?
Q6.     Ms. Lalita Singh has joined Triumphant India Private Limited. As an HR Manager, how would you prepare an induction programme for her?


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0011 –Management and Organizational Development - 4 Credits
(Book ID: B1229)
Assignment Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     What is the role of power and politics in the practice of OD?
Q2.     What are the major types of changes in an organization?
Q3.     What are the five different types of OD practitioner styles?
Q4.     Explain the life cycle of resistance to organizational change in detail.
Q5.     What are the three levels of work groups?
Q6.     Suppose you are an OD practitioner. What are the challenges that you have be prepared for while carrying out organization development?


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0011 –Management and Organizational Development - 4 Credits
(Book ID: B1229)
Assignment Set- 2 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     What are the characteristics of organizational development?
Q2.     Explain team building interventions.
Q3.     What are the goals of sensitivity training?
Q4.     Distinguish between management and administration.
Q5.     State the characteristics of organizational culture.
Q6.     Suppose a steel industry wants to form a Quality Circle. What would be the criteria that you would set to form it? What are the benefits that you see in forming a quality circle?


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0012 –Employee Relations Management - 4 Credits
(Book ID: B1230)
Assignment Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     What are the benefits that an organization enjoys by implementing employee participation?
Q2.     Describe the different systems in an organisation that use Employee Relation Management tools.
Q3.     What are the reasons for maintaining good industrial relations in an organization?
Q4.     How are trade unions classified?
Q5.     What are the four strategy levels in an organization?
Q6.     Suppose you are the HR Manager of a software company that is facing severe financial loss due to recession. What action would you take to keep your employees positive and motivated?


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0012 –Employee Relations Management - 4 Credits
(Book ID: B1230)
Assignment Set- 2 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     Every organisation faces disciplinary problems from employees. Explain the major types of disciplinary problems faced in organisations.
Q2.     Explain the challenges that international employees encounter.
Q3.     What are the different leadership styles that are adopted by managers as per the Managerial Grid Model?
Q4.     What are the components of a Human Resource Information System?
Q5.     What are the provisions of the Factories Act 1948 that ensure social security measures of workmen in a factory?
Q6.     Imagine yourself as the HR Manager of a steel company and you find that for members of the production team in your organisation are in conflict and this has affected the productivity of the team. What steps will you take to resolve the conflict and improve the team productivity?


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0013 –HR Audit- 4 Credits
(Book ID: B1231)
Assignment Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     What are the main objectives of Human Resource Planning?
Q2.     What are the trends in HR audit seen in Indian scenario?
Q3.     Write a short note on employee orientation programme.
Q4.     Explain the different types of competencies with examples.
Q5.     What are the reasons for implementing the human resource scorecard?
Q6.     Elaborate on the need for Human Resource Audit.


Spring / February 2012 

Master of Business Administration- MBA Semester 3
MU0013 –HR Audit- 4 Credits
(Book ID: B1231)
Assignment Set- 2 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     Explain the linkages between HR Audit and business functions.
Q2.     Write a short note on focus groups.
Q3.     Explain the audit of human resource function.
Q4.     What are the components of human resource development audit?
Q5.     Explain how audit of training is conducted.
Q6.     Elaborate on the different aspects work place policies and practices to be considered by the employers.


Spring 2012 

Master of Business Administration - MBA Semester 3
PM0010 - Introduction to Project Management
(4 credits)
(Book ID: B1236)
Assignment - Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. Define the term ‘project’. What are the characteristics of a project?
Q2. What are the challenges faced by a project manager?
Q3. What are the roles and responsibilities of a Project Manager?
Q4. Describe the concept of BCG matrix.
Q5. What is SWOT analysis? Describe the significance of conducting SWOT analysis.
Q6. Write brief note on project cost analysis.

Spring 2012 

Master of Business Administration - MBA Semester 3
PM0010 - Introduction to Project Management
(4 credits)
(Book ID: B1236)
Assignment - Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. Describe the role of Strategy in Project Management.
Q2. What is feasibility study on project? Explain.
Q3. Explain how financial analysis of projects is conducted.
Q4. What is Work Breakdown Structure? Explain in detail.
Q5. What is project quality management? List the Quality control tools.
Q6. Write short notes on Project Risk Management.

Spring 2012 

Master of Business Administration - MBA Semester 3
PM0011 - Project planning and scheduling
(4 credits)
(Book ID: B1237)
Assignment - Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. Explain the importance of planning for projects.
Q2. Describe the knowledge areas in project management.
Q3. What is work breakdown structure? Explain.
Q4. What is meant by project cost management? Explain.
Q5. What is PERT? Explain in detail.
Q6. What is meant by Critical Path Method (CPM)? Explain.

Spring 2012 

Master of Business Administration - MBA Semester 3
PM0011 - Project planning and scheduling
(4 credits)
(Book ID: B1237)
Assignment - Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What are the factors influencing the projects?
Q2. Describe Linear Programming Formulation.
Q3. What is the purpose of project evaluation?
Q4. What do you mean by project schedules? How do you build project schedules?
Q5. Describe project value analysis in detail.
Q6. What are the advantages of critical path analysis?

Spring 2012 

Master of Business Administration-MBA Semester 3
Project Management – PM0012 - 4 Credits
(Book ID: 1238)
Assignment Set- 1 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.
Q.1 Describe the types of tools and techniques used in cost management
Q.2 Describe various types of financial risks.
Q.3 If there is an initial investment of rupees 2000 and 3 years of positive cash flow of rupees 700 each. The discount rate is 10%. What is the present value of each cash flow?
Year     Cash Flow
Y1     2000
Y2     700
Y3     700
Y4     700

Q.4 What is credit risk appraisal? Explain the 5C’s of credit analysis
Q.5 Classify projects based on the ways they influence investment decision process.
Q.6 List the advantages and disadvantage of project finance.

Spring 2012 

Master of Business Administration-MBA Semester 3
Project Management – PM0012 - 4 Credits
(Book ID: 1238)
Assignment Set- 2 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.
Q.1 Explain Break-even analysis?
Q.2 Write short note on:
a. Payback period
b. Discounted cash flow
Q.3 List the various criterions to be considered before identifying a project for investment.
Q.4. A firm’s market value of liability is 400 Rs. And the market value of equity is 600Rs. Cost of liability is 7% and corporate tax 30% & cost of equity is 15%. What will be the weighted average cost of capital?
Q.5 Explain & compare Finance & Budget concept.
Q.6 Total cost of project is 250,000Cr. Expected return of project amount is 42,000 Cr. What is the shortest payback period?

Spring / February 2012 

Master of Business Administration- MBA Semester 3
PM0013 –Managing HR in Projects - 4 Credits
(Book ID: B1239)
Assignment Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     What are the different types of people management skills required for a Project Manager?
Q2.     Explain the four learning styles developed by David Kolb.
Q3.     What are the different roles that a Project manager has to take in handling conflicts?
Q4.     What are the key aspects that a Project Manager has to keep in mind to promote effective performance while managing a virtual team?
Q5.     Write a short note on distributing information to team members for managing communication.
Q6.     Suppose you are the Project Manager in an IT company. What are the challenges that you would face while developing a communication plan?


Spring / February 2012 

Master of Business Administration- MBA Semester 3
PM0013 –Managing HR in Projects - 4 Credits
(Book ID: B1239)
Assignment Set- 2 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.
Q1.     Explain Responsibility Assignment Matrix.
Q2.     Explain the relevance of HRM in Project Management.
Q3.     Wrtie a short note on effective Project Management Information System (PMIS).
Q4.     What are the six phases of business knowledge areas that a project manager has to possess?
Q5.     List the major steps involved in stakeholder analysis.
Q6.     Ms. Shanta is the Team Manager in an IT company, managing ten team members. She finds that there are frequent conflicts in the team. What are the different conflict resolution styles that the team can adopt to resolve conflicts?


Spring 2012 

Master of Business Administration - Semester 3
MA 0036: “Financial System and Commercial Banking”
(4 credits)
(Book ID: B1202)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Explain the components of financial market.
2. Write a note on the emerging trends in financial services?
3. What are the key functions of RBI?
4. What do you understand by financial innovation in commercial banks?
5. Write a note on CAMELS rating.
6. Write a note on the following:
    a. Equity shares
    b. Preference shares
    c. Debentures


Spring 2012 

Master of Business Administration - Semester 3
MA 0036: “Financial System and Commercial Banking”
(4 credits)
(Book ID: B1202)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Define financial institutions. What are the different types of financial institutions?
2. Explain Merchant banking? What are the key services provided by merchant banksrs?
3. What are the key reforms in Cooperative credit?
4. What are the duties and rights of banker?
5. Explain the global developments in banking technology.
6. Write short notes on the following
    a. Leasing
    b. Hire purchase
    c. Venture capital financing


Spring 2012 

Master of Business Administration - Semester 3
MA 0037: “Banking Related Laws and Practices”
(4 credits)
(Book ID: B1203)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Narrate the three phases of nationalisation of banks in India
2. What were the salient features of Banking Companies Act, 1970/1980?
3. Highlight the main provisions of SARFAESI?
4. Describe the relation between banker and customer.
5. Name different types of deposit accounts. How do they operate?
6. Write short notes on the following:
    a. SWIFT
    b. FEMA


Spring 2012 

Master of Business Administration - Semester 3
MA 0037: “Banking Related Laws and Practices”
(4 credits)
(Book ID: B1203)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Discuss the importance of commercial banks in India.
2. Explain the significance of regulation and supervision of development banking institutions.
3. List some benefits of Banking Ombudsman.
4. What are the different types of borrowers?
5. Discuss the concept of core banking. How is it helpful?
6. Write short notes on the following:
    a. DIGC
    b. NHB


Spring 2012 

Master of Business Administration - Semester 3
MA 0038: “Banking Operations”
(4 credits)
(Book ID: B1204)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Explain in brief the primary and agency functions of banks.
2. Explain Asset liability management
3. Define bank marketing. How to formulate the marketing mix in bank products?
4. Define the procedure for liscensing for foreign banks in India
5. Explain the different categories of SMEs.

6. Write short notes on the following:
    a. BPRL
    b. Letter of Credit


Spring 2012 

Master of Business Administration - Semester 3
MA 0038: “Banking Operations”
(4 credits)
(Book ID: B1204)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Define CAMELS rating
2. Explain the term investment management.
3. Explain the pricing of commercial loans and consumer products
4. Define credit policy. What is the need of credit policy for a bank.
5. What are the operational risk management tools?
6. Write short notes on the following:
a. CRR
b. SLR


Spring 2012 

Master of Business Administration - Semester 3
MA 0039: “Retail Banking”
(4 credits)
(Book ID: B1205)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What are the differences between retail banking, private banking and priority banking?
2. State the reasons for upswing in retail banking.
3. How many types of loans and advances does a bank offers?
4. What is marketing of services?
5. What is disaster recovery management for the banks?
6. Write short notes on the following:
a. Credit risk
b. Personal banking


Spring 2012 

Master of Business Administration - Semester 3
MA 0039: “Retail Banking”
(4 credits)
(Book ID: B1205)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. What is retail Banking?
2. What is the significance of customer service in retail banking?
3. How do retail banks implement their promotions and schemes of the products?
4. What is the concept of Personal banking?
5. What are the recent trends in the retail banking sector?
6. Write short notes on the following:
a. Credit card
b. Smart card


Spring 2012 

Master of Business Administration - MBA Semester 3
OM0010 – Operations Management
(4 credits)
(Book ID: B1232)
Assignment - Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What is meant by Operations management? What are the challenges in operations management?
Q2. What is meant by productivity? Explain
Q3. Explain economies of scale and economies of scope.
Q4. What are the factors affecting location decisions?
Q5. What is forecasting? Explain its importance.
Q6. Write short notes on workforce management.

Spring 2012 

Master of Business Administration - MBA Semester 3
OM0010 – Operations Management
(4 credits)
(Book ID: B1232)
Assignment - Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What is meant by break-even analysis? Explain in detail.
Q2. Describe forecasting techniques based on time-series.
Q3. Explain the importance of material handling.
Q4. What is meant by lean operations? What are the seven forms of waste?
Q5. Describe the quality control tools.
Q6. Write short notes on Statistical Quality Control.

Spring 2012 

Master of Business Administration - MBA Semester 3
OM0011 – Enterprise Resource Planning
(4 credits)
(Book ID: B1233)
Assignment - Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What is Enterprise Resource Planning (ERP)? What are the advantages of ERP?
Q2. What is business modeling? Explain.
Q3. Write short notes on ERP tools and softwares.
Q4. Describe Materials Requirement Planning (MRP).
Q5. Briefly explain the features of ERP – Purchase module.
Q6. What are the benefits and limitations of ERP Inventory Management?

Spring 2012 

Master of Business Administration - MBA Semester 3
OM0011 – Enterprise Resource Planning
(4 credits)
(Book ID: B1233)
Assignment - Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. Write short notes on the following modules of an ERP package:
(a) finance and
(b) manufacturing.
Q2. Explain the benefits of ERP – Purchase module.
Q3. What is ERP Inventory management? Explain.
Q4. Describe the role of ERP in Human Resources.
Q5. What are the steps in ERP Implementation?
Q6. Explain the roles of ERP vendors and ERP consultants.

Spring 2012 

Master of Business Administration - MBA Semester 3
OM0012 – Supply Chain Management
(4 credits)
(Book ID: B1234)
Assignment - Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What is meant by Supply chain? What are the benefits of Supply chain management (SCM)?
Q2. Define the term logistics. What are the elements of logistics?
Q3. Explain the concept of integration in SCM with examples.
Q4. Write brief note on partnership in SCM.
Q5. What is collaborative planning in SCM? Explain.
Q6. Explain the importance of Customer Relationship Management (CRM).

Spring 2012 

Master of Business Administration - MBA Semester 3
OM0012 – Supply Chain Management
(4 credits)
(Book ID: B1234)
Assignment - Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What are the obstacles in Supply Chain co-ordination?
Q2. What is meant by procurement? Explain the procurement process.
Q3. Write brief note on assessment of Supply Chain Management
Q4. Describe how e-business is impacting Supply chain.
Q5. Briefly explain the role of marketing in Supply chain.
Q6. Describe the importance of IT in Supply Chain Management.

Spring 2012 

Master of Business Administration - MBA Semester 3
OM0013 - Advanced Production and Operations Management
(4 credits)
(Book ID: B1235)
Assignment - Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What are the three levels of strategies in an organisation? Explain.
Q2. Describe Porter’s Five Forces model of competition
Q3. Define benchmarking? What are the types of benchmarking?
Q4. Describe the concept of Automated Flow Lines.
Q5. Write brief note on Constraint Management.
Q6. What are the factors affecting Process Design?

Spring 2012 

Master of Business Administration - MBA Semester 3
OM0013 - Advanced Production and Operations Management
(4 credits)
(Book ID: B1235)
Assignment - Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. What is meant by product layout? Explain.
Q2. What is new product development? Explain.
Q3. Write brief note on Material Requirements Planning.
Q4. Describe waiting line models.
Q5. Define “Just-In-Time” (JIT). What are the key elements of JIT?
Q6. What is Toyota Production System? Explain the pillars of Toyota Production System.

Spring 2012 

Master of Business Administration - MBA Semester 3
QM0010 - Foundations of Quality Management
(4 credits)
(Book ID: B1240)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What are the dimensions of Quality?
2. Write a brief note on the concept of Total Quality Management.
3. Explain “quality economic approach” and “quality environmental approach”.
4. Explain the importance of customer satisfaction with an example. How do you measure customer satisfaction?
5. Explain Kaizen Approach to Problem Solving, with an example.
6. What is “Cost of Quality”? Differentiate between external failure cost and internal failure cost.


Spring 2012 

Master of Business Administration - MBA Semester 3
QM0010 - Foundations of Quality Management
(4 credits)
(Book ID: B1240)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Differentiate between Quality control and Quality assurance.
2. What is Customer relationship management? Explain.
3. What is meant by Quality Audit? Explain the importance of Quality Audit.
4. Write a note on the ISO 9000 series of Quality Standards and Malcolm Baldrige Criteria for Business Performance Excellence.
5. Describe the various tasks which help to build a healthy association and partnership with the suppliers.
6. Assume that you are a Quality manager in a large manufacturing company and you are thinking of implementing TQM in your Company. What are the various barriers you may face for such initiative? List out such barriers to Quality. How do you plan to overcome such barriers?


Spring 2012 

Master of Business Administration - MBA Semester 3
QM0011 - Principles and Philosophies of Quality Management
(4 credits)
(Book ID: B1241)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Write a note on evolution of Quality.
2. Describe “14 points” of Quality management given by Dr. Edwards Deming.
3. Write a note on the following:
    a. Cause and effect diagram
    b. Control charts
4. Describe the Philip Crosby’s “four absolutes of Quality”
5. What is meant by Quality Circle? What are the significant characteristics and features of Quality circle?
6. Describe the contribution of Genichi Taguchi towards Quality management.


Spring 2012 

Master of Business Administration - MBA Semester 3
QM0011 - Principles and Philosophies of Quality Management
(4 credits)
(Book ID: B1241)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Describe briefly the ‘5S’ principles.
2. What is meant by PDCA Cycle? Explain its importance.
3. What is meant by “Design of experiments”? What are the salient features of Design of experiments?
4. Describe the concept of “poka-yoke”.
5. Describe the eight pillars of Total Productive Maintenance.
6. What is meant by Six Sigma? What are the steps in implementing Six Sigma?


Spring 2012 

Master of Business Administration - MBA Semester 3
QM0012 - Statistical Process Control & Process Capability
(4 credits)
(Book ID: B1242)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Write a note on the following:
    a. Pareto chart
    b. Scatter diagram

2. Describe briefly the Cause and Effect Diagram with example.

3. What are the causes of variation in a process? Differentiate between ‘accuracy’ and ‘precision’?

4. What is a Control chart? Describe the structure and construction of control chart.

5. What is hypothesis testing? Explain type 1 and type 2 error.

6. The following numbers indicates the number of defectives in 20 samples containing 2000 items:

425, 430, 216, 341, 225, 322, 280, 306, 337, 305, 356, 402, 216, 264, 126, 409, 193, 280, 389, 326
Calculate the values for central line and control limits for P chart and construct the control chart.

Spring 2012 

Master of Business Administration - MBA Semester 3
QM0012 - Statistical Process Control & Process Capability
(4 credits)
(Book ID: B1242)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Explain the concept of process with an example. Write a brief note on SIPOC.

2. Differentiate between process capability and process stability. Mention some of the major uses of process capability analysis.

3. What is meant by acceptance sampling? Explain the various quality indices for acceptance sampling plan.

4. Define process capability index. Differentiate between Cp and Cpk index.

5. What is Normal distribution? What are the properties of Normal distribution?

6. Describe the change concepts to improve a process.


Spring 2012 

Master of Business Administration - MBA Semester 3
QM0013 - Quality Management Tools
(4 credits)
(Book ID: B1243)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What is Quality Management System? What are its benefits?
2. Describe the various methods for gathering information.
3. Define ‘Voice of Customer’? How do you capture ‘voice of customer’?
4. Define the term ‘reliability’. What is its relevance in Quality?
5. Write brief note on “Quality loss function”.
6. What is FMEA? Write a brief note on Risk Priority Number.


Spring 2012 

Master of Business Administration - MBA Semester 3
QM0013 - Quality Management Tools
(4 credits)
(Book ID: B1243)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Define “Quality Function Deployment (QFD)”? What are the features of QFD?
2. When do you use Quality Control Charts? What are the types of Control charts?
3. Write a brief note on the following:
    a. Affinity diagram
    b. Tree diagram
4. What is a process? Explain the concept of process mapping with an example.
5. Write brief note on Business Process Re-engineering
6. What is “business excellence”? Describe Baldrige performance excellence model.
Spring 2012 

Master of Business Administration - Semester 3
MH0051: “Health Administration”
(4 credits)
(Book ID: B1212)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Discuss the healthcare delivery system in India.

2. Which are the main steps in planning and management of health care?

3. What would you state about the current scenario of Health Status in India?

4. How investigation of an epidemic is helpful in treatment and prevention of a disease?

5. Explain the mortality profile of India.

6. Discuss the significance and achievements of the National Programs on communicable diseases


Spring 2012 

Master of Business Administration - Semester 3
MH0051: “Health Administration”
(4 credits)
(Book ID: B1212)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Why national health program on maternal and child health is necessary?

2. What do you mean by behavioural health? Why is behavioural health important in community?

3. Name occupational diseases most prevalent in work places and their prevention methods.

4. What are the steps in disaster management planning and implementation?

5. Explain the meaning and concept of health Insurance.

6. What are International Health Regulations and why are they important?


Spring 2012 

Master of Business Administration - Semester 3
MH0052: “Hospital Organization, Operations & Planning”
(4 credits)
(Book ID: B1213)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Classify hospitals based on objectives, ownership and size.

2. What are the managerial skills to be possessed by a health services manager?

3. Write a note on components of patient care areas.

4. Outline the planning considerations required in setting up an accident and emergency department. Add a note on its importance.

5. Write in brief on the design considerations of the intensive care unit.

6. Enumerate the various activities of the central billing department.


Spring 2012 

Master of Business Administration - Semester 3
MH0052: “Hospital Organization, Operations & Planning”
(4 credits)
(Book ID: B1213)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Enumerate the policies and procedures adopted in a medical records department. Add a note on its importance.

2. Write in brief note on the laboratory services.

3. Enumerate the functions of the dietary department. Add a note on its importance.

4. Explain the importance of housekeeping services in the hospital.

5. Why is quality the most important principle of material management?

6. What can material manager do as to management of life-saving drugs?


Spring 2012 

Master of Business Administration in Healthcare Services
Semester 3
MH0053 – Hospital and Healthcare Information Management (4 Credits)
(Book ID: B1214)
Assignment Set- 1 (Marks 60)
Q.1.Discuss the various functions performed by Health information professional [10 Marks]
Q.2. Write short notes on Goals of HMIS [10marks]
Q.3. Discuss the functions of radiology department [10 Marks]
Q.4. Mr. Lokesh after completing his MBA HCS course, got job
as a health information officer in Medical trust hospital in Ernakulum, Kerala.
[10 marks]
(a) Who will report to him?
(b) What all will be his duties/responsibilities
(c) Prepare a chart of organization of Health Information Department by staff.

Q5.Write short notes on role of nurses in system development Life Cycle [10 marks]
Q6. Explain and describe [10 marks]
(a) CBHI
(b) SRS

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