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Friday 24 August 2012

Master of Business Administration - MBA Semester 3:contact us for answers at assignmentssolution@gmail.com

May 2012
Master of Business Administration - MBA Semester 3
QM0010 - Foundations of Quality Management
(4 credits)
(Book ID: B1240)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Describe the dimensions of Quality?
2. Differentiate between Quality control and Quality assurance.
3. What is meant by Quality Audit? Explain the importance of Quality Audit.

4. What is “Cost of Quality”? Differentiate between external failure cost and internal failure
cost.
5. Explain Kaizen Approach to Problem Solving, with an example.
6. What are the barriers to quality?
May 2012
Master of Business Administration - MBA Semester 3
QM0010 - Foundations of Quality Management
(4 credits)
(Book ID: B1240)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. What is Customer relationship management? Explain.
2. Explain product development and its process.
3. Write a note on the ISO 9000 series of Quality Standards and Malcolm Baldrige Criteria for
Business Performance Excellence.
4. Describe the various tasks which help to build a healthy association and partnership with
the suppliers.
5. Assume that you are a Quality manager in a large manufacturing company and you are
thinking of implementing TQM in your Company. What are the various barriers you may
face for such initiative? List out such barriers to Quality. How do you plan to overcome such
barriers?
6. Write short notes on quality in service organisations
May 2012
Master of Business Administration - MBA Semester 3
QM0011 - Principles and Philosophies of Quality Management
(4 credits)
(Book ID: B1241)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Mention some of the quality Gurus and their contributions
2. Define the term ‘quality’. Write a note on evolution of Quality.
3. Describe Dr. Edwards Deming’s “Fourteen points” of Quality management
4. Describe the contribution of Kaoru Ishikawa on quality management
5. Write short notes on ‘5S’ principles.
6. What is meant by Six Sigma? What are the steps in implementing Six Sigma?
May 2012
Master of Business Administration - MBA Semester 3
QM0011 - Principles and Philosophies of Quality Management
(4 credits)
(Book ID: B1241)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Explain “four absolutes of Quality” given by Philip Crosby’s
2. What is meant by PDCA Cycle? Explain.
3. Explain the contribution of Joseph Juran towards quality management.
4. What is meant by Quality Circle? What are the significant characteristics and features of
Quality circle?
5. Describe the contribution of Genichi Taguchi towards Quality management.
6. Write brief note on “Business process re-engineering”
May 2012
Master of Business Administration - MBA Semester 3
QM0012 - Statistical Process Control & Process Capability
(4 credits)
(Book ID: B1242)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. List the different quality control tools. Describe briefly the Scatter Diagram with example.
2. What are the causes of variation in a process? Differentiate between ‘accuracy’ and
‘precision’?
3. Write a note on “Cause and Effect diagram”
4. What is meant by acceptance sampling? Explain the various quality indices for acceptance
sampling plan.
5. What is meant by process capability index. Differentiate between Cp and Cpk index.
6. The following numbers indicates the number of defectives in 20 samples containing 2000
items:
425, 430, 216, 341, 225, 322, 280, 306, 337, 305, 356, 402, 216, 264, 126, 409, 193, 280,
389, 326
Calculate the values for central line and control limits for P chart and construct the control
chart.
May 2012
Master of Business Administration - MBA Semester 3
QM0012 - Statistical Process Control & Process Capability
(4 credits)
(Book ID: B1242)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Write a brief note on Pareto chart
2. Explain the concept of process with an example. Write a brief note on SIPOC.
3. What is Normal distribution? What are the properties of Normal distribution?
4. What is a Control chart? Describe the structure and construction of control chart.
5. What is meant by hypothesis testing? Explain type 1 and type 2 error.
6. Differentiate between process capability and process stability. Mention some of the major
uses of process capability analysis.
May 2012
Master of Business Administration - MBA Semester 3
QM0013 - Quality Management Tools
(4 credits)
(Book ID: B1243)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Define “Quality Function Deployment (QFD)”? What are the features of QFD?
2. Describe the various methods for gathering information.
3. Define the term ‘reliability’. What is its relevance in Quality?
4. Write brief note on “Quality loss function”.
5. What is FMEA? Write a brief note on Risk Priority Number.
6. What is a process? Explain the concept of process mapping with an example.
May 2012
Master of Business Administration - MBA Semester 3
QM0013 - Quality Management Tools
(4 credits)
(Book ID: B1243)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. When do you use Quality Control Charts? What are the types of Control charts?
2. Write a brief note on the following: (i) Affinity diagram (ii) Tree diagram
3. What is meant by ‘Voice of Customer’? How do you capture ‘voice of customer’?
4. Write brief note on Business Process Re-engineering
5. What is “business excellence”? Describe Baldrige performance excellence model.
6. What is Quality Management System? What are its benefits?


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