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Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester-1 Examination Paper MM.100
Organizational Behaviour
Section A: Objective Type (30 marks)
•This section consists of Multiple Choice & Short Notes type Questions.
•Answer all the questions.
•Part One carries 1 mark each & Part two carries 5 marks each.
Part one:
Multiple choices:
1. It is the degree to which a person identifies with a particular organization and its goals, & wishes
to maintain membership in the organization
a. Job involvement
b. Terminal value
c. Attitude
d. Value

2. _________ means moving information from the hidden area to the open area
a. blind area
b. unknown area
c. public area
d. self disclosure
3. An approach in which the goals of one party are in direct conflict with the goals of the other party
a. Negotiation
b. Distributive bargaining
c. Stress
d. None
4. The measure of a person’s ability to operate within business organizations through social
communication & interactions
a. Transactional analysis
b. Interpersonal skill
c. Life position
d. Johari window
5. Where the source of power is in person’s control over rewarding outcomes, that power is called
a. Coercive power
b. Referent power
c. Legitimate power
d. Reward power
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
6. It means melting resistance to change; the people who will be affected by the change come to
accept the need for it
a. Organization
b. Unfreezing
c. Changing
d. Refreezing
7. This training is also known as laboratory training, encounter groups & T-groups
a. Sensitivity
b. Survey
c. Process
d. Team building
8. They are the things that come together to define a culture & reveal that the culture is about to
those who pay attention to them
a. Culture
b. Espoused value
c. Artifacts
d. Organizational culture
9. This stage encompasses all the learning that occurs before a new member joins the organizations
a. Socialization
b. The Pre-arrival stage
c. Encounter stage
d. Metamorphosis stage
10. It refers to the behavior pattern adopted by a leader to influence the behavior of his subordinate
for attaining the organizational goal
a. Leadership
b. Traits of leadership
c. Leadership grid
d. Leadership style
Part Two:
1. Define Informal groups.
2. What do you understand by the term ‘Emotion’?
3. Write a note on ‘Reinforcement theory’.
4. Explain the terms ‘Attitudes and Values’.
END OF SECTION A
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Section B: Case lets (40 marks)
•This section consists of Case lets.
•Answer all the questions.
•Each Case let carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Case let 1
M/s. ABC Ltd is a medium-sized engineering company producing a large-range of product lines
according to customer requirements. It has earned a good reputation as a quick and reliable supplier to its
customers because of which its volume of business kept on increasing. However, over the past one year,
the Managing Director of the company has been receiving customer complaints due to delays in dispatch
of products and at times the company has to pay substantial penalty for not meeting the schedule in time.
The Managing Director convened an urgent meeting of various functional managers to discuss the issue.
The marketing manager questioned the arbitrary manner of giving priority to products in manufacturing
line, causing delays in wanted products and over-stocking of products which are not required
immediately. Production Control Manager complained that he does not have adequate staff to plan and
control the production function; and whatever little planning he does, is generally overlooked by shop
floor manager. Shop floor managers complained of unrealistic planning, excessive machine breakdowns,
power failure, and shortage of materials for scheduled products because of which it is impossible to stick
to the schedule. Maintenance manager says that he does not get important spares required for equipmentmaintenance
because of which he cannot repair machines at a faster rate. Inventory control manager says
that on one hand the company often accuses him of carrying too much stock and on other hand people are
grumbling over shortages. Fed up by mutual mud-slinging, the Managing Director decided to appoint
you, a bright management consultant with training in business management to suggest ways and means to
put his “house in order”.
Questions
1. How would you examine if there is any merit in the remarks of various functional managers?
2. What, in your opinion, could be the reasons for different Managerial thinking in this case?
3. How would you design a system of getting correct information about job status to identify delays
quickly?
4. What would you suggest to promote co-ordinate interaction of various people to meet the
scheduled dates?
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Case let 2
Rajender Kumar was a production worker at competent Motors Limited (CML) which made components
and accessories for the automotive industry. He had worked at CML for almost seven years as a welder,
along with fifteen other men in the plant. All had received training in welding both on the job and through
company sponsored external programmes. They had friendly relations and got along very well with one
another. They played Volleyball in the playground regularly before retiring to the quarters allotted by the
company. They work together in the company canteen, cutting Jokes on each other and making fun of
everyone who dared to step into their privacy during lunch hour. Most of the fellows had been there for
some length of time, except for two men who had joined the ranks only two months back. Rajender was
generally considered to be the leader of the group, so it was no surprise that when the foreman of the new
was transferred and his job was posted, Rajender applied for the job and got it.
There were only four other applicants for the job, two from mechanical section and two from outside,
when there was a formal announcement of the appointment on a Friday afternoon, everyone in the group
congratulated Rajender. They literally carried him on their shoulders, and bought him snacks and
celebrated. On Monday morning, Rajender joined duty as Foreman. It was company practice for all
foremen to wear blue jacket and a white shirt. Each man’s coat had his name badge sewn onto the left
side pocket. The company had given two pairs to Rajender. He was proud to wear the coat to work on
Monday. People who saw him from a distance went up to him and admired the new blue coat. There was
a lot of kidding around calling Rajender as ‘Hero’, ‘Raja Babu’ and ‘Officer’ etc. One of the guys went
back to his locker and returned with a long brush and acted as though he were removing dust particles on
the new coat. After about five minutes of horseplay, all the men went back to work. Rajender went to his
office to familiarize himself with the new job and environment. At noon, all the men broke for Lunch and
went to the canteen to eat and take a break as usual. Rajender was busy when they left but followed after
them a few minutes later. He bought the food coupon, took the snacks and tea and turned to face the open
canteen. On the left-side corner of the room was his old work group; on the right-hand side of the canteen
sat the other entire foreman in the plant—all in their smart blue coats.
At that point of time, silence descended on the canteen. Both groups looked at Rajender anxiously,
waiting to see which group he would choose to eat with.
Questions
1. Whom do you think Rajender will eat with? Why?
2. If you were one of the other foremen, what could you do to make Rajinder’s transition easier?
END OF SECTION B
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Section C: Applied Theory (30 marks)
•This section consists of Applied Theory Questions.
•Answer all the questions.
•Each question carries 15 marks.
•Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. A large unit manufacturing electrical goods which has been known for its liberal personnel
policies and fringe benefits is facing the problem of low productivity and high absenteeism. How
should the management improve the organizational climate?
2. The leader is expected to play many roles & therefore he must be qualified to guide others to
organizational achievement. On the basis of this explain the leadership skills & leadership traits.
S-1-91110
END OF SECTION C
Examination Paper Semester I: Principles and Practice of Management
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester-1 Examination Paper MM.100
Principles and Practice of Management
Section A: Objective Type (30 marks)
•This section consists of Multiple Choices & Short Notes type Questions.
•Answer all the Questions.
•Part one carries 1 mark each & Part two carries 5 marks each.
Part one:
Multiple Choices:
1. A plan is a trap laid to capture the ________.
a. Future
b. Past
c. Policy
d. Procedure
2. It is the function of employing suitable person for the enterprise
a. Organizing
b. Staffing
c. Directing
d. Controlling
3. ___________ means “ group of activities & employees into departments”
a. Orientation
b. Standardization
c. Process
d. Departmentation
4. This theory states that authority is the power that is accepted by others
a. Acceptance theory
b. Competence theory
c. Formal authority theory
d. Informal authority theory
5. It means dispersal of decision-making power to the lower levels of the organization
a. Decentralization
b. Centralization
c. Dispersion
d. Delegation
Examination Paper Semester I: Principles and Practice of Management
IIBM Institute of Business Management
6. This chart is the basic document of the organizational structure
a. Functional chart
b. Posts chart
c. Master chart
d. Departmental chart
7. Communication which flow from the superiors to subordinates with the help of scalar
chain is known as
a. Informal communication
b. Downward communication
c. Upward communication
d. Oral communication
8. Needs for belongingness, friendship, love, affection, attention & social acceptance are
a. Physiological needs
b. Safety needs
c. Ego needs
d. Social needs
9. A management function which ensures “jobs to be filled with the right people, with the
right knowledge, skill & attitude”
a. Staffing defined
b. Job analysis
c. Manpower planning
d. Recruitment
10. It is a process that enables a person to sort out issues and reach to a decisions affecting
their life
a. Selection
b. Raining
c. Reward
d. Counseling
Part Two:
1. Differentiate between ‘Administration’ and ‘Management’.
2. What were the common drawbacks in classical and Neo classical theories of management?
3. Write a short note on “Line Organization.”
4. Write a short note on ‘Acceptance theory’.
END OF SECTION A
Examination Paper Semester I: Principles and Practice of Management
IIBM Institute of Business Management
Section B: Case lets (40 marks)
•This section consists of Case lets.
•Answer all the questions.
•Each Case let carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150-200 words).
Case let 1
Mr. Vincent, the Manager of a large supermarket, was taking a management course in the
evening programme at the local college. The Professor had given an interesting but disturbing
lecture the previous night on the various approaches to management. Vincent had always thought
that management involved just planning, organizing and controlling. Now this Professor was
saying that management could also be thought of as quantitative models, systems theory and
analysis, and even something called contingency relationships. Vincent had always considered
himself a good manager, and his record with the supermarket chain had proved it. He thought of
himself, “I have never used operations research models, thought of my store as an open system,
or developed or utilized any contingency relationship. By doing a little planning ahead,
organizing the store, and making some things got done, I have been a successful manager. That
other stuff just does not make sense. All the professor was trying to do was complicate things. I
guess I will have to know it for the test, but I am sticking with my old plan, organize and control
approach to managing my store.”
Questions
1. Critically analyze Mr. Vincent’s reasoning.
2. If you were the professor and you knew what was going through Vincent’s mind, what would you
say to Vincent?
Case let 2
The Regional Administration Office of a company was hastily set up. Victor D’Cuhna a young executive
was directly recruited to take charge of Data Processing Cell of this office. The data processing was to
help the administrative office in planning and monitoring. The officer cadre of the administrative office
was a mix of directly recruited officers and promotee officers (promotion from within the organization).
Females dominated the junior clerical cadre. This cadre was not formally trained. The administrative
office had decided to give these fresh recruits on-the-job training because when results were not upto the
expectations blame was brought on the Data Processing Cell. Victor D’Cuhna realized that the
administrative office was heading for trouble. He knew that his task would not be easy and that he had
been selected because of his experience, background and abilities. He also realized that certain functional
aspects of the administrative office were not clearly understood by various functionaries, and systems and
procedures were blindly and randomly followed. Feedback was random, scanty and controversial, and
Data Processing Cell had to verify every item of feedback. Delays were inevitable. D’Cuhna sought the
permission of senior management to conduct a seminar on communication and feedback of which he was
an expert. The permission was grudgingly given by the senior management. Everyone appreciated the
seminar. Following the first seminar, D’Cuhna conducted a one week training course for the clerical
Examination Paper Semester I: Principles and Practice of Management
IIBM Institute of Business Management
cadre, especially for the junior, freshly recruited clerks. Amongst other topics, D’Cuhna laid emphasis on
filing system, information tracking, communication, and feedback. This helped reorient attitudes to some
extent. But the female clerks preferred to ignore the theme and widely circulated the belief that D’Cuhna
was an upstart and a show off. Within a short time, considerable friction had been generated in the
administrative office While directly recruited officers supported D’Cuhna’s initiative and the specialist
officers admired him, senior management became cautious and uncomfortable. The junior promotee
officers were prejudiced against him. The grand finale followed swiftly. D’Cuhna happened to get
annoyed with a female clerk. During the absence of her officer, who was on sick leave and had not been
substituted by another officer, she began submitting nil returns. D’Cuhna took pains to explain to her that
for certain topics a nil feedback was not tenable. The current status had to be reported— the stage at
which the matter was pending, what had been done, and what would be done about it? The lady reported
that it was none of his business to tell her this. He should talk to her officer when the officer reports back
from leave. D’Cuhna said he would, but in the meanwhile she should present the correct picture. When
D’Cuhna called for the files, she refused to part with them. D’Cuhna fired her and reported the situation
to the Chief Regional Manager. The other ladies were up in the arms against D’Cuhna. The lady also
complained to higher management that D’Cuhna had made passes at her. Other ladies supported her
complaint. She also complained that D’Cuhna had no business to scold her. D’Cuhna countered that had
there been a male clerk in her place he would have scolded him too. When females enjoyed equal rights
with males, D’Cuhna felt he must remain impartial. Nevertheless, D’Cuhna was transferred to another
place. The transfer to another place, rather than to another department in same place, was particularly
humiliating to him. A shocked and disillusioned D’Cuhna quit the enterprise.
Questions
1. Diagnose the problem and enumerate the reasons for the failure of D’Cuhna?
2. What could D’Cuhna have done to avoid the situation in which he found himself?
Section C: Applied Theory (30 marks)
•This section consists of Applied Theory Questions.
•Answer all the questions.
•Each question carries 15 marks.
•Detailed information should form the part of your answer (Word limit 200-250 words).
1. What is Training? Explain the different methods of training?
2. Explain Decision-Making process of an organization?
S-1-91110
END OF SECTION B
END OF SECTION C

Examination Paper – Project Management
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Project Management
Guidelines for paper
Total No. of Questions is 100.
The minimum passing marks is 50%.
Each Question carries 1 mark.
Answer all the Questions.
Multiple Choices: Total Marks: 100
1. A ________________ is a temporary endeavor undertaken to create a unique product, service, or
result.
a) Program
b) Process
c) Project
d) Portfolio
2. Which of the following is not a potential advantage of using good project management?
a) Shorter development times
b) Higher worker morale
c) Lower cost of capital
d) Higher profit margins
3. Which of the following is not an attribute of a project?
a) Projects are unique
b) Projects are developed using progressive elaboration
c) Projects have a primary customer or sponsor
d) Projects involve little uncertainty
4. Which of the following is not part of the triple constraint of project management?
a) Meeting scope goals
b) Meeting time goals
c) Meeting communications goals
d) Meeting cost goals
5. The first stage of any project is
a) Proposal
b) Conceptualization
c) Implementation
d) Management
Examination Paper – Project Management
2
IIBM Institute of Business Management
6. __________________ is the application of knowledge, skills, tools and techniques to project
activities to meet project requirements.
a) Project management
b) Program management
c) Project portfolio management
d) Requirements management
7. Project portfolio management addresses ____________________ goals of an organization, while
project management addresses _________________ goals.
a) Strategic, tactical
b) Tactical, strategic
c) Internal, external
d) External, internal
8. Several application development projects done for the same functional group might best be
managed as part of a
a) Portfolio
b) Program
c) Investment
d) Collaborative
9. Which of the following is not one of the top ten skills or competencies of an effective project
manager?
a) People skills
b) Leadership
c) Integrity
d) Technical skills
10. What is the certification program called that the Project Management Institute provides?
a) Microsoft Certified Project Manager (MCPM)
b) Project Manager Professional (PMP)
c) Project Management Expert (PME)
d) Project Management Mentor (PMM)
11. A _________________ is a series of actions directed towards a particular result.
a) Goal
b) Process
c) Plan
d) Project
Examination Paper – Project Management
3
IIBM Institute of Business Management
12. ____________________ Processes include coordinating people and other resource to carry out
the project plans and produce the products, service, or results of the project or phase.
a) Initiating
b) Planning
c) Executing
d) Monitoring & controlling
13. Which process group normally requires the most resources and time?
a) Initiating
b) Planning
c) Executing
d) Monitoring and controlling
14. A work breakdown structure, project schedule, and cost estimates are outputs of the process.
a) Initiating
b) Planning
c) Executing
d) Monitoring and controlling
15. Which process group includes activities from each of the nine knowledge areas?
a) Initiating
b) Planning
c) Executing
d) Monitoring and controlling
16. Project management as a profession is almost unique in having institutions concerned with its
development who promote what they term their
a) Body of language
b) Body of knowledge
c) Strategy
d) Work
17. Initiating involves developing a project charter and preliminary project scope statement, which
are part of the project _____________________ management knowledge.
a) Integration
b) Scope
c) Communications
d) Risk
18. A ________________ describes how things should be done, and different organizations often
have different ways of doing things.
a) Regulation
b) Process
c) Standard
d) Methodology
Examination Paper – Project Management
4
IIBM Institute of Business Management
19. ___________________ involves measuring progress toward project objectives and talking
corrective actions.
a) Initiating
b) Planning
c) Executing
d) Monitoring and controlling
20. What type of report do project teams create to reflect on what went right with the project?
a) Lessons – learned report
b) Status report
c) Final project report
d) Business case
21. Project manager is responsible for
a) Overseeing change
b) Cross functional activities
c) Ever changing set of tasks
d) All above
22. Many people use ________________ to have a standard format for preparing various project
management documents.
a) Methodologies
b) Templates
c) Project management software
d) Standards
23. What is the last step in the four – stage planning process for selecting information technology
projects?
a) Information technology strategy planning
b) Business area analysis
c) Project planning
d) Resource allocation
24. A new government law requires an organization to report data in anew way. Under which
category would a new information system project to provide this data fall?
a) Problem
b) Opportunity
c) Directive
d) Regulation
25. A __________________ is a document that formally recognizes the existence of a project and
provides direction on the project’s objectives and management.
a) Project charter
b) Preliminary scope statement
c) Business case
d) Project management plan
Examination Paper – Project Management
5
IIBM Institute of Business Management
26. ICOM model, which is one of the major roles of project manager, stand for
a) Integrated Constraint of Mechanism
b) Inputs, Outputs, Constraints & Mechanism
c) Inputs, Outputs, Constraints & Money
d) None
27. A _______________ often includes sensitive information, so it should not be part of the overall
project plan for anyone to see.
a) Business case
b) Project charter
c) Personnel chart
d) Stakeholder analysis
28. Which of the following is not a suggestion for performing integrated change control?
a) Use good configuration management
b) Minimize change
c) Establish a formal change control system
d) View project management as a process of constant communication and negotiation
29. _______________ refer(s) to all the work involved in creating the products of the projects and
processes used to create them.
a) Deliverables
b) Milestones
c) Scope
d) Product development
30. Assume you have a project with major categories called planning, analysis, design, and testing.
What level of the WBS would these items fall under?
a) 0
b) 1
c) 2
d) 3
31. Which of the following is not a best practice that can help in avoiding scope problems on
information technology projects?
a) Keep the scope realistic
b) Use off-the-shelf hardware and software whenever possible
c) Follow good project management processes
d) Don’t involve too many users in scope management
32. Having ascertains the portfolio of projects obtained objectives for each of them, we have to move
to the next stage of the strategy process to balance the objectives
a) Policy deployment
b) Strategy matrix
c) Project performance measurement
d) None
Examination Paper – Project Management
6
IIBM Institute of Business Management
33. What major restaurant chain terminated a large project after spending $170 million on it,
primarily because they realized the project scope was too much to handle?
a) Burger King
b) Pizza Hut
c) McDonalds
d) Taco Bell
34. Scope ____________________ is often achieved by a customer inspection and then sign – off on
key deliverables.
a) Verification
b) Validation
c) Completion
d) Close – out
35. Project management software helps you develop a _________________, which serves as a basis
for creating Gantt charts, assigning resources, and allocating costs.
a) Project plan
b) Schedule
c) WBS
d) Deliverable
36. WBS (Work Breakdown Structure) is also known as
a) Chunking
b) Unbundling
c) Both (a) & (b)
d) None
37. What is the first process in planning a project schedule?
a) Milestone definition
b) Activity definition
c) Activity resource estimation
d) Activity sequencing
38. Predecessors, successes, logical relationships, leads and lags, resource requirements, constraints,
imposed dates, and assumptions are all examples of ___________________.
a) Items in an activity list
b) Items on a Gantt chart
c) Milestone attributes
d) Activity attributes
Examination Paper – Project Management
7
IIBM Institute of Business Management
39. As the project manager for a software development project, you are helping to develop its
schedule. You decide that writing code for a system cannot start until sign off on the analysis
work. What type of dependency is this?
a) Technical
b) Mandatory
c) Discretionary
d) External
40. You cannot start editing a technical report until someone else completes the first draft. What type
of dependency does this represent?
a) Finish – to – start
b) Start – to – start
c) Finish – to – finish
d) Start – to – finish
41. …………………. Involves going through the cycle several times to test the effects of the changes
make on the outcomes.
a) Planning
b) Strategy
c) Iterative
d) None
42.
Above figure shows two activities A & B; B cannot start until A finished and the times for A &
B are 5 and 7 days respectively. This logic is known as
a) Dependency
b) Precedence
c) Freedom
d) None
43.
In the above figure calculate the EET (earliest event time) at 20.
a) 10
b) 20
c) 5
d) 25
10
0
20
0
A
5Days
1 2
3
A B
5Days 7Days
Examination Paper – Project Management
8
IIBM Institute of Business Management
44. What symbol on a Gantt chart represents a slipped milestone?
a) A black arrow
b) A white arrow
c) A black diamond
d) A white diamond
45. What type of diagram shows planned and actual project schedule information?
a) A network
b) A Gantt chart
c) A Tracking
d) A milestone chart
46. ____________________ is a network diagramming technique used to predict total project
duration.
a) PERT
b) A Gantt chart
c) Critical path method
d) Crashing
47. Which of the following statement is false?
a) “Growing grass” was on the critical path for a large theme park project.
b) The critical path is the series of activities that determine the earliest time by which a
project can be completed.
c) A forward pass through a project network diagram determines the early start and
early finish dates for each activity.
d) Fast tracking is a technique for marking cost and schedule trade-offs to obtain the
obtain the greatest amount of schedule comparison for the least incremental cost.
48. _____________________ is a method of scheduling that considers limited resources when
creating a project schedule and includes buffers to protect the project completion date.
a) Parkinson’s Law
b) Murphy’s Law
c) Critical path analysis
d) Critical chain scheduling
49. _______________ is a resource scarified or foregone to achieve a specific objective or something
given up in exchange.
a) Money
b) Liability
c) Trade
d) Cost
Examination Paper – Project Management
9
IIBM Institute of Business Management
50. What is main goal of project cost management?
a) To complete a project for as little cost as possible
b) To complete a project within an approved budget
c) To provide truthful and accurate cost information on projects
d) To ensure that an organization’s money is used widely
51. A fundamental of ‘Theory of Constraints’ (TOC) is to manage systems by focusing on the
constraints, termed as
a) Watermark
b) Bottleneck
c) Tick-sheet
d) None
52. “An activity will expand to fill the time available”; it is
a) Newton’s Law
b) Parkinson’s Law
c) Einstein’s Law
d) None
53. Which of the following is not a key output of project cost management?
a) A cost estimate
b) A cost management plan
c) Updates to the cost management plan
d) A cost baseline
54. If a company loses $5 for every $100 in revenue for a certain product, what is profit margin for
that product?
a) -5 percent
b) 5 percent
c) -$5
d) $5
55. __________________ reserves allow for future situations that are unpredictable.
a) Contingency
b) Financial
c) Management
d) Baseline
56. You are preparing a cost estimate for a building based on its location, purpose, number of square
feet, and other characteristics. What cost estimating technique are you using?
a) Parametric
b) Analogous
c) Bottom – up
d) Top – down
Examination Paper – Project Management
10
IIBM Institute of Business Management
57. ______________ involves allocating the project cost estimate to individual work items over time.
a) Reserve analysis
b) Life cycle costing
c) Project cost budgeting
d) Earned value analysis
58. _________________ is a project performance measurement technique that integrates scope time,
and cost data.
a) Reserve analysis
b) Life cycle costing
c) Project cost budgeting
d) Earned value analysis
59. If the actual cost for a WBS item is $1500 and its earned value was $2000, what is its cost
variance, and is it under or over budget?
a) The cost variance is -$500, which is over budget
b) The cost variance is -$500, which is under budget
c) The cost variance is $500, which is over budget
d) The cost variance is $500, which is under budget
60. If a project is halfway completed and its schedule performance index is 110% and its cost
performance index is 95%, how is it progressing?
a) It is ahead of schedule and under budget
b) It is ahead of schedule and over budget
c) It is behind schedule and under budget
d) It is behind schedule and over budget
61. To determine the cost of particular element in advance of the project, which technique can be
employed?
a) Parametric estimating
b) As…………but…………s
c) Forecasts
d) All above
62. _______________ is the degree to which a set of inherent characteristics fulfills requirements.
a) Quality
b) Conformance to requirements
c) Fitness for use
d) Reliability
63. What is the purpose of project quality management?
a) To produce the highest quality products and services possible
b) To ensure that appropriate quality standards are met
c) To ensure that the project will satisfy the needs for which it was undertaken
d) All of the above
Examination Paper – Project Management
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IIBM Institute of Business Management
64. _______________ generates ideas for quality improvements by comparing specific project
practices or product characteristics to those of other projects or products within or outside the
performing organization.
a) Quality audits
b) Design of experiments
c) Six Sigma
d) Benchmarking
65. What tool could you use to determine whether a process is in control or out of control?
a) A cause – and – effect diagram
b) A control chart
c) A run chart
d) A scatter chart
66. Complication to the critical path represents the formation of compound series of activities often
involving different paths which has been termed
a) The critical chain
b) The critical path
c) TOC
d) Resource path
67. Six Sigma’s target for perfection is the achievement of no more than ________________ defects,
errors, or mistakes per million opportunities.
a) 6
b) 9
c) 3.4
d) 1
68. The seven run rule states that if seven data points in a row on a control chart are all below the
mean, above the means, or all increasing or decreasing, then the process needs to be examined for
_________________ problems.
a) Random
b) Non – random
c) Six Sigma
d) Quality
69. What is the preferred order for performing testing on information technology projects?
a) Unit testing, integration testing, system testing, user acceptance testing
b) Unit testing, system testing, integration testing, user acceptance testing
c) Unit testing, system testing, user acceptance testing, integration testing
d) Unit testing, integration testing, user acceptance testing, system testing
Examination Paper – Project Management
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IIBM Institute of Business Management
70. ___________________ is known for his work on quality control in Japan and developed the 14
points for Management in his text Out of the Crisis.
a) Juran
b) Deming
c) Crosby
d) Ishikawa
71. The theory of constraints (TOC) is successfully applied in
a) Planning
b) Checking
c) Manufacturing
d) Controlling
72. PMI’s OPM3 is an example of a ____________________ model or framework for helping
organization improve their processes and systems.
a) Benchmarking
b) Six Sigma
c) Maturity
d) Quality
73. Which of the following is not part of project human resource management?
a) Resource estimating
b) Acquiring the project team
c) Developing the project team
d) Managing the project team
74. _________________ causes people to participate in an activity for their own enjoyment.
a) Intrinsic motivation
b) Extrinsic motivation
c) Self motivation
d) Social motivation
75. At the bottom of Maslow’s pyramid or hierarchy of needs are _____________ needs.
a) Self – actualization
b) Esteem
c) Safety
d) Physiological
76. ________________ power is based on a person’s individual charisma.
a) Affiliation
b) Referent
c) Personality
d) Legitimate
Examination Paper – Project Management
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IIBM Institute of Business Management
77. What technique can you use to resolve resource conflicts by delaying tasks?
a) Resource loading
b) Resource leveling
c) Critical path analysis
d) Over allocation
78. Which of the following is not a tool or technique for managing project team?
a) Observation and conversation
b) Project performance appraisals
c) Issue logs
d) Social Styles Profile
79. What do many experts agree is the greatest threat to the success of any project?
a) Lack of proper funding
b) A failure to communicate
c) Poor listening skills
d) Inadequate staffing
80. Which communication skill is most important for information technology professionals for career
advancement?
a) Writing
b) Listening
c) Speaking
d) Using communication technologies
81. Which of the following is not a process in project communication management?
a) Information planning
b) Information distribution
c) Performance reporting
d) Managing stakeholders
82. A building may not be constructed unless the planning permission for it has been obtained, this is
the
a) Legal constraint
b) Quality constraint
c) Cost constraint
d) Logic constraint
83. A ________________ report describes where the project stands at a specific point in time.
a) Status
b) Performance
c) Forecast
d) Earned value
Examination Paper – Project Management
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IIBM Institute of Business Management
84. __________________ is an uncertainly that can have a negative or positive effect on meeting
project objectives.
a) Risk utility
b) Risk tolerance
c) Risk management
d) Risk
85. A person who is a risk - ______________ receives greater satisfaction when more payoffs is at
stake and is willing to pay a penalty to take risks.
a) Averse
b) Seeking
c) Neutral
d) Aware
86. Which risk management process involves prioritizing based on their probability and impact of
occurrence?
a) Risk management planning
b) Risk identification
c) Qualitative risk analysis
d) Quantitative risk analysis
87. The 7-S framework of project management issues was promoted by
a) McJonald and Co.
b) McKinsly and Co.
c) J & K Co.
d) None
88. Your project involves using a new release of a software application, but if that release is not
available, your team has ______________ plans to use the current release.
a) Contingency
b) Fallback
c) Reserve
d) Mitigation
89. A risk _________________ is a document that contains results of various risk management
processes, often displayed in a table or spreadsheet format.
a) Management plan
b) Register
c) Breakdown structure
d) Probability / impact matrix
Examination Paper – Project Management
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IIBM Institute of Business Management
90. Your project team has decided not to use an upcoming release of software because it might cause
your schedule to slip. Which negative risk response strategy are you using?
a) Avoidance
b) Acceptance
c) Transference
d) Mitigation
91. For non critical activities, network diagrams build in …………………………. at the start of
activities.
a) Temporary
b) Buffer
c) Slack
d) Anywhere
92. If a project being undertaken by a particular project team, then these are referred as
a) Resource capability
b) Resource capacity
c) Resource calendar
d) Resource pool
93. The term ‘hedgehog syndrome’ means
a) Management problem
b) Solving problem
c) Repetition of problem
d) Find out a problem
94. What is the first procurement process?
a) Planning contracting
b) Planning purchasing and acquisitions
c) Requesting seller responses
d) Procurement management planning
95. The _____________ is the point at which the contractor assumes total responsibility for each
additional dollar of contract cost.
a) A breakeven point
b) Share ratio point
c) Point of reconciliation
d) Point of total assumption
96. We’re standing on this hill here. We want to be on that hill over there, this is
a) View
b) Vision
c) Mission
d) Aim
Examination Paper – Project Management
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IIBM Institute of Business Management
97. A ______________________ is a document prepared by a seller when there are different
approaches for meeting buyer needs.
a) RFP
b) RFQ
c) Proposal
d) Quote
98. Buyers often prepare a ______________________ list when selecting a seller to make this
process more manageable.
a) Preferred
b) Short
c) Qualified suppliers
d) BAFO
99. A proposal evaluation sheet is an example of a(n) ______________________.
a) RFP
b) NPV analysis
c) Earned value analysis
d) Weighted scoring model
100. __________________ is a term used to describe various procurement functions that are
now done electronically.
a) E – procurement
b) eBay
c) E – commerce
d) EMV


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