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Sunday 15 April 2012

4. Write a note on the ISO 9000 series of Quality Standards and Malcolm Baldrige Criteria for Business Performance Excellence.


ISO 9000, ISO 14000 and COPC 2000
1. ISO 9000
ISO 9000 this is a series of international quality standards which serves as a guidance to suppliers and purchasers about the minimum requirements of a quality system. The first edition of ISO 9000 standards was completed in 1986 by ISO Technical Committee 176 and it was published in 1987. Ralli Wolf was the first company in India to get ISO 9001 certified in the year 1988 by BSI, UK. The number of ISO 9000 certified organizations in India was 554 in 2001, 8110 in 2002, 10,198 in 2003 (out of which 8367 were ISO 9000: 2000 certified) and presently approximately 12,000.The total number of ISO 9000 certified organizations throughout the world till end of 2003 were 5,67,985 .
The basic principle behind ISO 9000 is stated in Section 1-scope and Field of Application, which states: “The requirements specified are aimed primarily at achieving customer satisfaction by preventing non-conformity at all stages from design through servicing”
Three types of certifications are there in ISO 9000 depending upon the activities of the organization seeking the certification.
ISO 9001 this is the most comprehensive of the certificates for an organization engaging in development/design, production, installation, and servicing.
ISO 9002 this certification is provided to organization engaging in development/design, production, installation and servicing.

ISO 9003 this certification is provided to organizations involved only in final inspection and testing.
Two documents are provided by ISO as guidance to organizations for understanding various aspects of a good quality system. They are:
ISO 9000 this document explains principle concepts and applications and guide to selection and use.
ISO 9004 this document explains principle concepts and applications, guide to quality management and quality system elements.
2. Benefits of ISO 9000 Certifications:

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